All About Dentistry Last updated: 2026.07.27
All About Dentistry (“we”, “us”, “our”) operates the website allaboutdentistry.com.au. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the Health Records Act 2001 (Vic).
Who we are
All About Dentistry is a dental practice with clinics at:
- Balwyn Clinic: 271 Belmore Road (cnr Carrington Street), Balwyn North VIC 3104
- Glen Waverley Clinic: Suite 5, 260 Springvale Rd, Glen Waverley VIC 3150
Phone: 03 9857 7157 · Email: info@allaboutdentistry.com.au
What information we collect
Information you provide to us. When you contact us or request an appointment through this website, by phone, or by email, we may collect your name, phone number, email address, preferred clinic and appointment time, and any message you choose to include. If your enquiry describes a dental concern or symptom, that information may constitute health information, which we handle with additional care as required by law.
Health information collected in the course of treatment (such as your dental and medical history, treatment records, and health fund details) is collected at our clinics and handled under our practice privacy procedures. This website policy covers information collected through the website; you may request a copy of our full practice privacy policy at reception.
Information collected automatically. When you browse this website, we and our third-party service providers collect standard technical data such as your IP address, browser type, device information, pages visited, and time spent on the site, using cookies and similar technologies (see “Cookies and analytics” below).
How we use your information
We use the information we collect to:
- respond to your enquiries and manage appointment requests;
- provide, improve, and secure our website;
- understand how visitors use our website (analytics);
- promote our services, including through online advertising (see “Advertising” below); and
- comply with our legal and professional obligations.
We do not sell your personal information.
Cookies and analytics
We use Google Analytics (deployed via Google Tag Manager) to understand how visitors use our website. Google Analytics uses cookies to collect information such as pages visited and session duration. This information is processed in an aggregated form and does not directly identify you. You can opt out of Google Analytics using Google’s browser opt-out tool (tools.google.com/dlpage/gaoptout) or by disabling cookies in your browser settings. Disabling cookies may affect some website features.
Advertising
We use the Meta (Facebook) Pixel on this website. The Pixel allows Meta to collect information about your visit (such as pages viewed) and may be used to show you relevant advertisements on Meta platforms (Facebook and Instagram) and to measure the effectiveness of our advertising. Information collected by the Meta Pixel is handled under Meta’s Privacy Policy (facebook.com/privacy/policy). You can manage your ad preferences in your Facebook settings (facebook.com/adpreferences) and opt out of personalised advertising through youradchoices.com.au.
We do not use website advertising tools to target advertising based on health information.
Who we share information with
We may share personal information with third-party service providers who help us operate this website and our practice, including:
- our website hosting provider (Hostinger);
- analytics and advertising providers (Google, Meta), as described above;
- our online appointment booking provider, Centaur Portal (the Dental4Windows online booking system), when you book an appointment online;
- professional advisers and regulators where required by law.
Some of these providers (such as Google, Meta, and our hosting provider) may store or process information on servers located outside Australia, including in the United States, Singapore, and the European Union. Where information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the APPs.
Storage and security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, and disclosure, including the use of HTTPS encryption on this website and access controls on our systems. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We keep personal information only for as long as it is needed for the purposes described above or as required by law. Dental records are retained in accordance with applicable health records legislation.
Access, correction, and complaints
You may request access to, or correction of, the personal information we hold about you by contacting us at info@allaboutdentistry.com.au or 03 9857 7157. We will respond within a reasonable period.
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992, or to the Health Complaints Commissioner (Victoria) at hcc.vic.gov.au.
Third-party links
This website may contain links to third-party websites (such as online booking or social media platforms). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Contact us
If you have any questions about this Privacy Policy or how we handle your information:
All About Dentistry 271 Belmore Road, Balwyn North VIC 3104 Phone: 03 9857 7157 Email: info@allaboutdentistry.com.au